Managed IT support
Our managed IT services give organisations across the UK one team for their IT. We support your people and manage your devices, Microsoft 365 and security, across Mac and Windows. You pay a predictable monthly fee.
What’s included
Trusted by teams across UK government, healthcare, education, charities, financial services and global brands
1 hour
First call, with no obligation to buy
4 weeks
Average onboarding time, from the first call
2 platforms
Apple and Microsoft, run by one team
2 years
Usual agreement length, with a one-year minimum
Sources: IT support pricing and switching to Postremo IT.
Most problems are not dramatic. They are small gaps that nobody owns, until they cost someone a morning.
Scenario 1
The laptop arrives late, accounts are set up by hand on the first morning, and the new hire spends day one waiting.
What you can doWe set new starters up before their first day. Macs come through Apple Business and Jamf Pro, Windows PCs through Autopilot and Intune, ready at first sign-in.
Scenario 2
Someone leaves on Friday, and their Microsoft 365 account, shared mailboxes and business apps stay open for weeks.
What you can doWe remove a leaver’s access promptly, retain their data and recover the device, following a process agreed with you.
Scenario 3
A client or insurer asks about MFA, encryption, backups and patching, and nobody can answer with evidence.
What you can doSecurity baselines, encryption and patching are part of the service, so the evidence already exists. We help with the technical questions.
Scenario 4
One company looks after the Windows PCs, another the Macs, and a third the network. Every problem starts with an argument about whose it is.
What you can doOne team manages Mac and Windows side by side, and manages your other IT suppliers for you. You have one place to go.
Everything a well-run IT function does, delivered by one team that knows your organisation, your people and your devices.
Help for every person, on every device: phone, email and a support portal, remote sessions on Mac and Windows, and engineers on site in London and Dubai. Requests are handled against agreed response targets by priority, with escalation straight to senior engineers. See IT helpdesk support.
Every device enrolled, secured and up to date. Mac, iPhone and iPad managed in Jamf Pro, and Windows PCs managed in Intune with Autopilot. FileVault and BitLocker encryption, operating system and app patching, and asset, warranty and lifecycle tracking.
Your Microsoft 365 tenant managed properly and improved over time: users, groups and licences, Exchange Online, Teams, SharePoint and OneDrive, Entra ID with MFA and conditional access, Microsoft 365 backup monitored, and single sign-on for your business apps.
We set up and run the security in your licences: Microsoft Defender, in your Microsoft 365 licence, and Jamf Protect, part of Jamf for Mac. Email filtering with SPF, DKIM and DMARC, local admin rights removed and managed, CIS-aligned baselines, and security alerts investigated and acted on.
The everyday changes every organisation needs: new starters ready before their first day, leavers’ access removed and data retained, office moves and new equipment, management of your IT suppliers, and business apps managed with their vendors.
IT that improves every quarter: regular service reviews with reporting, a technology roadmap and budget planning, your environment fully documented, IT policies and acceptable use, and support for client and insurer questionnaires.
With break-fix support, you only hear from your IT provider after something has gone wrong. Managed IT is built around prevention, so issues are fixed before they reach your people.
| Area | Break-fix | Managed by Postremo IT |
|---|---|---|
| When you hear from IT | Break-fixAfter something has broken and someone has raised it. | Managed by Postremo ITMonitoring, patching and security run all the time, so many issues are fixed before anyone notices. |
| Devices | Break-fixSet up by hand, with nobody sure which are encrypted or up to date. | Managed by Postremo ITMacs in Jamf Pro and PCs in Intune, encrypted with FileVault and BitLocker, and patched. |
| Security | Break-fixWhatever was switched on when the device was set up. | Managed by Postremo ITBaselines as standard, with Defender and Jamf Protect run from the licences you already have. |
| Cost | Break-fixA bill for each fix, which is hard to budget for. | Managed by Postremo ITA predictable monthly fee, from £25 per device per month, excluding VAT and licences. |
| Planning | Break-fixDecisions made when something fails. | Managed by Postremo ITRegular service reviews, a technology roadmap and budget planning. |
| Knowledge | Break-fixHeld in one person’s head, or by the last supplier. | Managed by Postremo ITYour environment fully documented, in accounts you own. |
We run onboarding as a project and agree the dates with you. On average, it takes four weeks from the first call, and your people have very little disruption.
Review
A review of your users, devices, security and cloud set-up. You get a written plan to keep, even if you do not choose us.
Book a callClose the biggest risks
We take over admin access, confirm backups and multi-factor authentication (MFA), and close the biggest risks first.
Jamf and Intune
We start to enrol your devices into Jamf and Intune, and document each step.
Helpdesk and roadmap
Your staff start to use our helpdesk. We agree a roadmap and review dates with you.
Most organisations we support run Macs alongside Windows. We manage both side by side, so you have one team accountable for everything, instead of two suppliers who blame each other.
Apple is one of our two specialisms. As a Jamf Professional Partner we manage Mac, iPhone and iPad in Jamf Pro, and Windows PCs in Microsoft Intune, to the same security standard.
If you would rather keep your own IT team and add specialist help, co-managed IT may suit you better.
Technology we manage
Businesses and charities of 10 to 250 people that need a whole IT function, not a person to call when something breaks. For London offices, see outsourced IT support in London.
Organisations that must show their controls work, such as legal practices, financial services and charities and non-profits handling sensitive data.
Organisations whose IT is now too much for one person, and who want planning, documentation and reporting as well as support.
“Postremo IT has completely transformed our internal operations.”Amer ZamanCEO, Cranbrook Legal
Can’t see your question? Call us on +44 20 7550 9103 or book a call.
A managed service provider takes on responsibility for some or all of your IT for a monthly fee. Instead of paying for fixes when things break, you get proactive management, support and security as an ongoing service, from a team that knows your organisation and is accountable for keeping it running.
Helpdesk and on-site support, Mac and Windows device management with Jamf and Intune, and Microsoft 365 administration. The service also covers monitoring and patching, security baselines, backup, starters and leavers, documentation, and regular service reviews with a technology roadmap and budget planning.
Managed IT is priced per device, from £25 per device per month, excluding VAT and licences. See IT support pricing. After a 1-hour call and a review of your environment, we provide a fixed monthly quote, with no hidden extras. Agreements normally run for two years, with a one-year minimum.
Yes. We plan and manage the handover, including admin access, licences, documentation and device enrolment, so disruption for your people stays low. We follow your timeline, and on average onboarding takes four weeks. Our checklist for switching IT support provider covers what to gather before you give notice.
Yes. Apple is one of our two specialisms. We are a Jamf Professional Partner and manage Mac, iPhone and iPad in Jamf Pro alongside Windows PCs in Intune and Microsoft 365, in the same service and to the same security standard, with one team accountable for all of it.
Yes. Your Microsoft 365 tenant, Apple Business account, Jamf instance, domains and data remain yours. We work with delegated admin access and document everything, so you are never dependent on us, and the documentation stays with you if you ever change provider.
Tell us what you want your IT to do next. We’ll ask about your people, devices and plans, and tell you honestly whether we’re the right fit.
London head office
Postremo IT Limited
Level 24, One Canada Square
Canary Wharf
London E14 5AB
+44 20 7550 9103
info@postremoit.com
Also in Dubai
Business Bay, Dubai
Your brief: