One hour, no obligation
First call
We talk through your people, devices, building and what is not working. It can be on Teams, by phone, or in person at One Canada Square.
Book the 1-hour call- A clear view of fit
- Next steps in writing
IT support Canary Wharf
IT support in Canary Wharf, from an office inside the estate
Our whole team works on Level 24 of One Canada Square. That makes our IT support in Canary Wharf different: when a problem needs hands on, an engineer can walk to your desk, comms room or meeting room instead of crossing London.
On site within the estate
- Our whole team at Level 24, One Canada Square
- On-site visits anywhere in the Canary Wharf estate
- Remote fixes first, a visit when it needs hands on
- Meet us at our office or at yours
Trusted by teams across UK government, healthcare, education, charities, financial services and global brands
What a provider in the building changes
Most IT problems are fixed remotely, and that stays true. Being in the estate matters for the rest: the jobs that need a person in the room.
An engineer who can walk over
Canada Square, Wood Wharf, Heron Quays and South Quay are within walking distance of our office. A failed dock, a dead meeting room screen or a switch that has stopped working can be looked at in person the same way we would for our own floor.
People you can meet
You can come up to Level 24 to talk through a project, or we come to you. Our team works from the office Monday to Friday, 9am to 6pm, so the people on your account are the people nearby.
Mac and Windows, one team
We are a Jamf Professional Partner and MSP, and a UK Microsoft Cloud Solution Provider. Macs run in Jamf, Windows PCs in Intune, and one helpdesk answers for both. See Mac IT support.
Evidence for regulated work
Many estate tenants answer to the FCA, the PRA or both. We keep device, backup and incident records in a form your compliance team and auditors can use.
Credentials you can check
Our advice comes from engineers who run these platforms every day. We can share evidence of each on request.
Jamf licences, and the team to run them
See our Jamf listing (opens the Jamf partner directory in a new tab)
Jamf run for you as a managed service
See our Jamf listing (opens the Jamf partner directory in a new tab)
Government Commercial Agency (GCA) supplier
See our G-Cloud listings (opens the Digital Marketplace in a new tab)Microsoft Cloud Solution Provider (CSP)
Microsoft 365 licences in the UK, and the team to manage them
From your ticket to an engineer at your desk
A visit is part of the same ticket as the remote work, so nothing is lost between the phone call and the person who turns up.
- 1Step 1
Raise it with the helpdesk
Your staff call, email or use the portal. The engineer who picks it up sets a priority and records what is affected.
- Step 2
Try remote first
Most software, account and Microsoft 365 problems are fixed over a remote session, with no visit needed.
- Step 3
Visit and fix
If it is hardware, cabling, Wi-Fi or a meeting room, we agree a time and walk over from One Canada Square with your documentation and the ticket history.
- Step 4
Close and record
We note what we found, update your building and network notes, and plan a permanent fix if it could happen again.
One monthly service, from the team in your estate
Managed IT support covers your people, your devices and your Microsoft 365 tenant, with security built in rather than added later. Mac and Windows are looked after by the same team, so nothing falls between two providers.
Pricing starts from £25 per device per month, excluding VAT and licences. See how pricing works.
Included every month
- Helpdesk support for every user
- Device management for Mac and Windows
- Microsoft 365 administration
- Security monitoring and patching
- Backup
- Regular reviews with a roadmap
- On-site visits within the estate
Operational resilience, from the IT side
The FCA and PRA operational resilience rules came into force on 31 March 2022, and the transition period ended on 31 March 2025. In-scope businesses must stay within an impact tolerance for each important business service, and map the people, technology and third parties behind it.
When you use an IT provider, you stay accountable. The FCA’s outsourcing rules in SYSC 8 and the PRA’s supervisory statement SS2/21 expect due diligence, a written contract, access and audit rights, business continuity and an exit plan. New FCA and PRA rules on operational incident reporting and third-party arrangements take effect on 18 March 2027. A UK group with an EU-regulated subsidiary may also need to meet the EU Digital Operational Resilience Act (DORA), which has applied since 17 January 2025.
We are an IT provider, not a compliance adviser, so your compliance team decides what the rules require. See IT for financial services.
Our part: the technical controls and the records
- An inventory of devices, users and suppliers
- Compliance reports for every device
- Backup and restore tests
- Incident notes
- Answers for your supplier questionnaires
A global trading company: 98% of Macs up to date in four weeks
Around 1,000 Macs were falling behind on updates. We moved updates to declarative management in Jamf, gave staff notice before an update was forced, and fixed the Macs a failed update had left stuck.
65% to 98%Update compliance in 4 weeks
250 MacsFixed within 7 days of a failed update
Around 1,000Macs managed in Jamf Pro
Getting started with us
Four stages. The first is a conversation, and you can stop after any of them.
A review of your set-up
Discover
We look at your Microsoft 365 tenant, devices, network and security, and walk your floor if that helps. You then get a fixed monthly quote.
- Findings, ranked by risk
- A fixed monthly quote
About four weeks
Onboard
We work with your current provider to transfer admin access, document your environment, switch on monitoring and enrol devices into Jamf and Intune.
- Documentation you own
- Admin access in your name
- Monitoring live
Day-to-day support from Level 24
Go live
Your staff use our helpdesk. We visit when something needs hands on, and review the service with you on a regular cycle.
- Helpdesk for every user
- On-site visits in the estate
- Regular service reviews
Moving floor or building in the estate
Teams here move floors, change towers and move in and out of serviced offices more often than most. We survey the new space, design the network and Wi-Fi, work with your fit-out contractor and move your equipment, usually outside working hours.
In serviced space, the building often supplies the internet line and Wi-Fi. That can suit a small team. If a shared network does not meet your security needs, we set up a separate one or protect your devices so they are safe on any network. See networks and Wi-Fi.
Areas we visit on foot or by one short trip
- Canada Square, Wood Wharf, Heron Quays and South Quay
- The Isle of Dogs and the Docklands
- Blackwall, Poplar and Limehouse
- Stratford, by the DLR or the Jubilee line
Frequently asked questions
Can’t see your question? Call us on +44 20 7550 9103 or book a call.
Where is your office in Canary Wharf?
Level 24, One Canada Square, London E14 5AB. Our whole team works there, Monday to Friday, 9am to 6pm. You are welcome to meet us there, or we can come to your office.
Do you visit offices within the Canary Wharf estate?
Yes. We visit offices anywhere in the Canary Wharf estate. Most of it, including Canada Square, Wood Wharf, Heron Quays and South Quay, is within walking distance of Level 24, so when a problem needs hands on, an engineer walks over.
How quickly can an engineer be on site?
We agree response targets for each priority level in your service agreement. We fix most issues remotely first because that is faster for your staff. When a visit is needed, we book it and confirm the time with you.
How much does IT support in Canary Wharf cost?
Managed IT starts from £25 per device per month, excluding VAT and licences. The agreement normally runs for two years, with a one-year minimum. After the call and a review we send a fixed monthly quote. See IT support pricing.
Do we need to buy Microsoft Defender or Jamf Protect from you?
No. Microsoft Defender and Jamf Protect come with your own Microsoft 365 and Jamf licences. We configure them, watch the alerts and act on what they find. We can supply the licences as a UK Microsoft Cloud Solution Provider and a Jamf Professional Partner if you prefer one supplier.
Do you work with FCA and PRA regulated businesses?
Yes. We provide the IT controls, documentation and evidence that operational resilience and outsourcing rules call for. We are not a compliance adviser, so your compliance team decides what applies to you.
Can you work alongside our in-house IT team?
Yes. Capacity Creation, our co-managed IT service, adds senior engineers and Apple and Microsoft specialists to your team, including on-site help in the estate. Your team stays in control.
Do you cover offices outside Canary Wharf?
Yes. We support offices across London, including the City of London, and support users remotely across the UK. We also have an office in Dubai for the UAE.
Talk to a team in the same estate
Tell us which building you are in and what is not working. We will tell you honestly whether we are the right fit, and you can meet us on Level 24.
London head office
Postremo IT Limited
Level 24, One Canada Square
Canary Wharf
London E14 5AB
+44 20 7550 9103
info@postremoit.com
Also in Dubai
Business Bay, Dubai