Apple IT support, London
Our Apple IT support in London covers the whole Apple estate, not only the laptops. Macs, iPhones and iPads are enrolled through Apple Business, managed in Jamf Pro or Microsoft Intune and supported by one team. We work from One Canada Square, so when a problem needs hands on a device, an engineer can come to your office.
The Apple estate review
Trusted by teams across UK government, healthcare, education, charities, financial services and global brands
Apple devices are easy to buy and easy to use. They are harder to run well as a group, especially when phones and tablets sit outside the system that manages the laptops. These are the four things we put right first.
One estate
Many offices manage laptops one way and phones another, and iPads are left to whoever bought them. We bring every Apple device into one management platform, so the same settings, apps and reports apply everywhere.
What you getOne inventory and one compliance view for every Apple device you own.
On site
Most Apple problems are fixed remotely, which is quicker for your people. When a meeting room iPad, a Mac that will not start or a new team’s set-up needs someone in the room, our engineers travel from Canary Wharf to offices across London.
What you getRemote help across the UK and visits in London, Monday to Friday, 9am to 6pm.
Lost devices
Apple lets a management service put a supervised iPhone or iPad into Managed Lost Mode. It locks the user out, shows your message on the screen and can report where the device is, even with location services off. A Mac can be locked with a six-digit PIN.
What you getA lost and stolen device process, written down and tested before you need it.
Ownership
Automated Device Enrollment is Apple’s route for devices an organisation owns. With the right setting, people cannot remove management from a supervised device, and Activation Lock can be managed on devices you own, so a returned iPhone can be given to someone else.
What you getDevices that stay under management from purchase to reissue.
Our advice comes from engineers who run these platforms every day. We can share evidence of each on request.
Jamf licences, and the team to run them
See our Jamf listing (opens the Jamf partner directory in a new tab)
Jamf run for you as a managed service
See our Jamf listing (opens the Jamf partner directory in a new tab)
Government Commercial Agency (GCA) supplier
See our G-Cloud listings (opens the Digital Marketplace in a new tab)
Microsoft Cloud Solution Provider (CSP)
Microsoft 365 licences in the UK, and the team to manage them
London teams rarely sit in one place. People move between the office, home, client sites and travel, and many organisations share serviced or flexible space. Apple devices suit that way of working, as long as they are managed wherever they are, not only on the office network.
Management runs over the internet, so a Mac in a spare room in Surrey gets the same settings and the same update deadline as one on your floor in the City. From macOS Golden Gate 27, Apple’s older update commands no longer work, so we set a target version and a deadline, and each Mac reports back. FileVault is enforced and every recovery key is held centrally, not on a sticky note.
We look after the Microsoft side too. Our Mac IT support page explains how Macs sign in with Microsoft Entra ID and meet the same Conditional Access rules as Windows PCs. If you run Windows as well, managed IT support covers both under one agreement.
“Postremo IT has completely transformed our internal operations. Their ability to handle our infrastructure with such efficiency has allowed us to focus entirely on our legal services without being hindered by technical issues.”Amer ZamanCEO, Cranbrook Legal
Four steps. The review comes first and is useful on its own. After that, you choose how much you want us to run.
Apple estate review
We list every Mac, iPhone and iPad, with its model, operating system, how it is enrolled and whether it is supervised. We check encryption and updates, and flag Intel Macs that cannot move to macOS Golden Gate 27, which runs only on Apple silicon.
Book an Apple estate reviewEvery device in Apple Business
We connect Apple Business to Jamf Pro or Intune and assign your devices to it, so new Macs, iPhones and iPads set themselves up from the box. Devices already in use are brought under management in planned groups.
The same baseline everywhere
FileVault on every Mac with the recovery key held centrally, a consistent set of security settings on iPhones and iPads, and updates set with a target version and a deadline. Lost devices are locked through the management service, by people who know how.
Day-to-day help in London
Our helpdesk handles requests from your people on Apple and Windows devices. We prepare starters before their first day, recover devices from leavers and visit your office when a job needs someone there. We review the estate with you and plan replacements before devices fall out of support.
Organisations in London where Apple devices do most of the work, usually alongside Windows and Microsoft 365.
Legal practices, consultancies and financial businesses where Mac and iPhone are the standard kit and client data must be protected on every device. See how we support solicitors and financial services.
Teams that chose Mac for the work and now need someone who understands Apple to run it properly, with iPads and test iPhones managed as carefully as the laptops.
If your IT person knows Windows well but not Apple, we can take on the Apple side through co-managed IT, while they stay in control.
Can’t see your question? Call us on +44 20 7550 9103 or book a call.
It covers helpdesk support for people using Macs, iPhones and iPads, device management in Jamf Pro or Microsoft Intune, enrolment through Apple Business, updates enforced by deadline, FileVault encryption, a lost device process, and starters and leavers. Engineers visit your London office when a job needs it.
Yes. Our team is based at One Canada Square in Canary Wharf and visits clients across London when a job needs someone there. Most requests are fixed remotely, which is quicker. We support clients across the UK remotely, Monday to Friday, 9am to 6pm.
Yes. Company iPhones and iPads are enrolled through Apple Business and supervised, so they get the same settings, apps and reporting as your Macs. For personal iPhones, Apple’s User Enrollment keeps work data separate and leaves personal data alone.
Yes. Some people want work email on their own iPhone. Apple’s account-driven User Enrollment is built for devices the person owns: IT manages only the organisation’s accounts, settings and data, with a limited set of controls that protects their privacy. The result is a bring-your-own-device policy people are willing to sign up to.
We put a supervised iPhone or iPad into Managed Lost Mode. It locks the device, shows a message with a number to call and can report its location, even with location services off. A lost Mac can be locked remotely with a six-digit PIN.
Managed support starts from £25 per device per month, excluding VAT and licences. iPhones and iPads are normally charged at a lower rate, set out in your quote. Agreements normally run for two years, with a one-year minimum. See pricing.
Both can. Jamf Pro is built for Apple and suits larger or security-sensitive Apple estates. Intune can suit a smaller estate already on Microsoft 365. We are a Jamf Professional Partner and a Microsoft CSP, so we recommend what fits. Read our Jamf vs Intune guide.
One call is enough to tell whether your Macs, iPhones and iPads are in good shape. We are in Canary Wharf and support Apple teams across London and the UK. For Jamf itself, see Apple and Jamf.
London head office
Postremo IT Limited
Level 24, One Canada Square
Canary Wharf
London E14 5AB
+44 20 7550 9103
info@postremoit.com
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