Model 1
Per user
One monthly fee for each person, covering the devices they use.
Who it suitsTeams where headcount is the easiest number to track.
IT support pricing
Managed IT support from £25 per device per month, excluding VAT and licences
Clear pricing for Mac and Windows support in London and across the UK. Our managed IT support starts from £25 per device per month, excluding VAT and licences. Your quote depends on your scope, and you get a fixed monthly price in writing before you commit.
Managed IT support, from £25 per device per month, excluding VAT and licences
- Starting price, not a flat rate
- Licences charged separately
- Mac and Windows under one fee
- Fixed monthly quote in writing
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How much does managed IT support cost?
In the UK, managed IT support is usually a monthly fee, priced per user, per device or as one fixed fee for the whole organisation. The fee covers the day-to-day running of your IT. Software licences, hardware and projects are normally charged on top.
Our managed IT support starts from £25 per device per month, excluding VAT and licences. “From” means it is the starting price. What you pay depends on your scope: how many devices and people you have, which platforms you run, how much on-site help you need and how well documented your set-up is today.
You get a fixed monthly quote in writing before you commit.
What the starting price means
- The lowest monthly fee per managed device
- Licences are always charged separately
- Your quote is based on your scope
- A fixed monthly fee once agreed
How UK providers price managed IT
Most use one of three models. Published prices are hard to compare because each provider includes different things, so compare scope, not headlines.
Model 2
Per device
One monthly fee for each managed computer or device. This is how our starting price is set.
Who it suitsEstates with shared or specialist devices, or more devices than people.
Model 3
Fixed fee
One agreed monthly fee for a defined scope.
Who it suitsStable organisations that want one number for the budget.
What a typical managed IT fee includes
Your quote sets out the exact scope. As a starting point, our managed IT support covers the day-to-day work of running your IT.
Helpdesk
- Phone, email and support portal
- Remote sessions on Mac and Windows
Device management
- Mac, iPhone and iPad in Jamf Pro
- Windows PCs in Intune with Autopilot
- FileVault and BitLocker encryption
Monitoring and patching
- Devices monitored
- Operating system and app updates
Starters and leavers
- New starters set up before day one
- Leavers’ access removed
Security baseline
- CIS-aligned security baselines
- MFA and conditional access in Entra ID
- Local admin rights managed
Microsoft 365 and reviews
- Users, groups and licences administered
- Regular service reviews
- Your set-up documented
See the full list on our managed IT support page.
How quoting works
You know the price before anything changes.
Discovery call
A 1-hour call about your people, devices, offices and plans.
Review of your set-up
How your devices, Microsoft 365 and security run today.
Written quote
A fixed monthly fee for an agreed scope, with licences and any projects listed separately.
Onboarding
Run as a project. On average four weeks from the first call.
What changes the price
The factors we look at when we quote.
Factor 1
Devices and people
The number of managed devices sets the base of the fee. Headcount affects helpdesk demand.
What to have readyA rough count of devices and staff.
Factor 2
Platforms
Mac and Windows, iPhones and iPads, servers and specialist systems all change the work involved.
What to have readyHow each platform is managed today.
Factor 3
On-site needs and hours of cover
Regular engineer visits, several offices and out-of-hours support all add time.
What to have readyYour offices and working hours.
Factor 4
Security and compliance
Extra security tools and certification work, such as Cyber Essentials, add scope beyond the baseline.
What to have readyClient, insurer or regulator requirements.
Factor 5
The state of your estate
An undocumented set-up or unmanaged devices take more work to bring under management.
What to have readyWhat your current provider can hand over.
Factor 6
Licences
Licences are not in our fee, but your plans shape the tools we can use.
What to have readyYour current subscriptions.
What is not included
These sit outside the monthly fee and are listed separately on your quote.
Software licences
Microsoft 365, Jamf, Apple and other software licences are charged on top. Microsoft licenses its business plans per user on an annual subscription, and Jamf prices Jamf for Mac and Jamf for Mobile per device, billed annually.
As a UK Microsoft Cloud Solution Provider and a Jamf Professional Partner, we can supply them. See Microsoft 365 licensing and Jamf licensing.
Hardware and projects
New Macs, PCs and network equipment are bought separately. Our device lifecycle service covers procurement through to secure disposal.
Projects such as migrations, rollouts and office moves are quoted on their own. So is Cyber Essentials certification, which is quoted after a short review because the work depends on your organisation’s size and set-up. See Cyber Essentials.
How projects and audits are priced
After a short discovery call, we quote most projects, reviews and audits at a fixed price for an agreed scope, so the cost does not grow as the work goes on.
Our Jamf Pro health check is quoted before we start, based on the size of your Jamf Pro instance. Larger consultancy programmes can run as a monthly engagement, and virtual CIO time as a monthly block.
Fixed price, agreed first
- A short discovery call
- A written scope and timetable
- A fixed price for most projects and audits
- You approve before work starts
Worked example: how a quote is built
An illustration, not a real client or a quote. Say a 35-person business has 40 Macs and Windows PCs, company iPhones, Microsoft 365 and a set-up its last provider never documented. This is how each part would be priced.
| Item | How it is priced | In the monthly fee? |
|---|---|---|
| 40 Macs and Windows PCs | How it is pricedManaged devices, each charged a monthly per-device fee, from £25 per device per month, excluding VAT and licences. | In the monthly fee?Yes |
| iPhones and iPads | How it is pricedManaged in Jamf Pro. They are usually charged at a lower per-device rate, set in your quote. | In the monthly fee?Usually lower, set in your quote |
| Microsoft 365 for 35 people | How it is pricedMicrosoft licence per user, billed separately. We can supply it as a CSP. | In the monthly fee?No, licence |
| Jamf for the Macs | How it is pricedJamf licence per device, billed separately. We can supply it as a Jamf Professional Partner. | In the monthly fee?No, licence |
| Undocumented estate | How it is pricedBringing devices and the tenant under management. Scoped as part of onboarding. | In the monthly fee?Set out in your quote |
| Cyber Essentials | How it is pricedPreparation quoted as fixed-price work. The certification fee is paid separately. | In the monthly fee?No, quoted separately |
The final per-device rate depends on the factors above, so we only give a total once we have seen your set-up.
Frequently asked questions
Can’t see your question? Call us on +44 20 7550 9103 or book a call.
How much does managed IT support cost in the UK?
It is usually a monthly fee per user, per device or a fixed fee, and it varies with scope. Postremo IT managed IT support starts from £25 per device per month, excluding VAT and licences. Your quote depends on your devices, platforms, on-site needs and set-up.
Is the starting price a flat rate?
No. From £25 per device per month, excluding VAT and licences, is our starting price. More on-site support, longer hours, extra security or compliance work, or heavy onboarding will cost more. Your written quote shows the exact fee.
Are Microsoft 365 and Jamf licences included?
No. Microsoft 365, Jamf, Apple and other software licences are charged on top of the support fee. We can supply Microsoft licences as a UK CSP partner and Jamf as a Jamf Professional Partner.
Do iPhones and iPads cost the same as computers?
Usually not. Phones and tablets need less work than a Mac or Windows PC, so they are normally charged at a lower per-device rate. The rate depends on the agreement and is set out in your quote.
Is the price including VAT?
No. Our prices exclude VAT, which is added at the standard rate.
Why price per device?
The work of managing IT follows the devices: each one is enrolled, secured, patched and monitored. Pricing per device keeps the fee tied to what we manage. Your quote sets out which devices count.
How are projects and audits priced?
Most projects, reviews and audits are quoted at a fixed price for an agreed scope after a short discovery call. Our Jamf Pro health check is quoted before we start.
Is there a minimum contract term?
We normally agree two-year managed IT agreements, and the minimum term is one year. You get a fixed monthly quote first, and you keep ownership of your Microsoft 365 tenant, Jamf instance and data.
Get a managed IT quote
Tell us how many devices and people you have and how your IT runs today. We will review your set-up and send a fixed monthly quote, starting from £25 per device per month, excluding VAT and licences.
London head office
Postremo IT Limited
Level 24, One Canada Square
Canary Wharf
London E14 5AB
+44 20 7550 9103
info@postremoit.com
Also in Dubai
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