IT support handover
An IT support handover planned around your timeline
Our IT support handover moves your admin access, licences, devices and helpdesk from your current provider to us. Changing provider is easier than most people expect: we work with your current provider and keep your people working throughout.
We manage
- Admin access and credentials
- Licences and subscriptions
- Device enrolment into Jamf and Intune
- Documentation of your environment
- Communication with your people
- Working with your current provider
Trusted by teams across UK government, healthcare, education, charities, financial services and global brands
Why organisations switch to us
If two or more of these are true for you, we should talk.
Tickets take days
Simple requests sit in a queue and nobody tells your people what is happening.
Nobody understands your Macs
Apple devices are treated as an exception rather than managed properly.
The same problems keep coming back
Fixes are only temporary, and nobody finds the root cause.
No reporting or reviews
You cannot see what you are paying for, or what is planned next.
Security questions you cannot answer
Clients and insurers ask about multi-factor authentication (MFA), encryption and backups, and you are not sure of the answers.
You do not know who has admin access
Credentials, licences and documentation live with your provider, not with you.
An average onboarding, stage by stage
We run every onboarding as a project with a named lead, and we agree the dates with you. On average, it takes four weeks. This is what happens at each stage, and the small amount we need from you.
What we do
- First meeting with your key contacts
- Review of users, devices, Microsoft 365, Apple and security
- Contact your current provider to agree the handover
- Written onboarding plan and risk list
What you do
- Give notice to your current provider
- Introduce us to key people and suppliers
- Share contracts and any documentation you hold
What we do
- Admin access to Microsoft 365, Apple Business, Jamf and domains
- Old and shared admin accounts removed
- MFA and backups checked and fixed
- Licences transferred or confirmed
What you do
- Approve access requests
- Confirm who should have admin rights
What we do
What you do
- Share a short message we write for your people
- Help us reach anyone working remotely
What we do
- Helpdesk live with your people’s details and devices
- A welcome guide on how to get help
- First review date and roadmap agreed
- Old provider access formally closed
What you do
- Tell your people the helpdesk is live
- Join the first service review
How ready are you to switch?
A quick self-check. Your answers stay in this browser tab and are only shared if you choose to send us an enquiry. It only shows what we would work on during onboarding. For everything to gather before you give notice, see our checklist on how to switch IT support provider.
Your readiness
Tick what applies. Anything left unticked is something we help with during onboarding.
Book a callWhat we collect from your current provider
We ask for these directly, so you do not have to ask for them yourself.
Access
- Microsoft 365 global admin
- Apple Business and Jamf admin
- Domain registrar and DNS
- Firewall, Wi-Fi and network devices
Licences and subscriptions
- Microsoft 365 licences
- Jamf, security and backup tools
- Renewal dates and terms
- Business app subscriptions
Documentation
- Network and Wi-Fi details
- Device and asset lists
- Open tickets and known issues
- Supplier and vendor contacts
What changes for your team
Very little. Email, files and apps keep working as normal throughout.
- One welcome email explaining how to get help
- A quick device re-enrolment where needed
- Faster answers from engineers who know your organisation
- Changes scheduled with you in advance
Client story · Legal
“Postremo IT has completely transformed our internal operations.”Amer ZamanCEO, Cranbrook Legal
Frequently asked questions
Can’t see your question? Call us on +44 20 7550 9103 or book a call.
How long does switching take?
We plan onboarding around your timeline. On average, it takes four weeks. Fully onboarded means we hold admin access, and your devices are enrolled and documented. It also means your people use our helpdesk. The exact time depends on the number of people, devices and systems. In urgent situations we can move faster.
Do we need to tell our current provider?
Yes. You’ll need to give notice under your current contract, so check its notice period first. We can start discovery and planning during that period. We then contact your current provider directly to agree the handover and transfer admin access, documentation and licences, so you do not have to chase them yourself.
Will our people notice?
Very little. Most of the work happens in the background, and email, files and apps keep working as normal. People receive one welcome email explaining how to get help, a short introduction to the new helpdesk and, where needed, a quick device re-enrolment that we plan around their working day.
What if our current provider won’t cooperate?
This sometimes happens. You own your Microsoft 365 tenant, Apple Business account, Jamf instance and domains, so there are usually routes to recover admin access even without your old provider’s help. We’ll guide you through the options for each one and agree with you which to use first.
Can we switch before our current contract ends?
Yes. We can start discovery and planning during your notice period: meeting your key contacts, reviewing users, devices, Microsoft 365, Apple and security, and writing the onboarding plan. That way we are ready to take over the day your current contract ends, with no gap in support.
Do our Microsoft licences need to move?
Only if you buy them through your current provider. In that case you can usually transfer them to us as a UK Microsoft Cloud Solution Provider, or buy them directly, without interrupting service. We check your current subscription terms and renewal dates first, then manage the transfer so there is no gap.
Will Macs and PCs need to be wiped?
Usually not. We can normally move Windows devices into our management without a rebuild. Recent Apple operating systems also make it much less disruptive to move Apple devices between management services. Where a reset is the better option, we plan it around your people.
Thinking of switching?
Tell us about your current IT set-up. We’ll plan what a switch would look like for your organisation.
London head office
Postremo IT Limited
Level 24, One Canada Square
Canary Wharf
London E14 5AB
+44 20 7550 9103
info@postremoit.com
Also in Dubai
Business Bay, Dubai