Cranbrook Legal: secure, fully managed IT for a growing legal practice

The client

Cranbrook Legal is a central London legal practice. Like every legal practice, it holds confidential information for its clients, and its people need IT that works when they need it. It was also going through a period of growth.

The challenge

Cranbrook Legal had relied on an internal team to run its IT. That team lacked the technical depth to deliver a consistent service. Downtime was frequent and issues took too long to resolve, often because of competing workloads or gaps in knowledge.

The business needed a professional service that could support its people, maintain industry compliance and scale through a period of growth.

What we did

Cranbrook Legal chose Postremo IT as its managed service provider. We put in place a fully managed service covering four areas:

• Identity and access management
• Information security
• Monitoring and alerting
• Device management and support

The business’s Apple devices run on the full Jamf platform: Jamf Pro, Jamf Connect and Jamf Protect. Each product covers a different part of the service.

Jamf Pro for device management

Every Apple device is configured, deployed and managed from one central platform, with consistent applications and settings across the business.

Jamf Connect for identity

Jamf Connect integrates Mac sign-in with the business’s identity provider. People use a single login, and only authorised staff can reach sensitive legal data.

Jamf Protect for endpoint security

Real-time monitoring and threat prevention built for macOS protects every device. This is important for a legal practice, where client confidentiality is essential.

“Postremo IT has completely transformed our internal operations. Their ability to handle our infrastructure with such efficiency has allowed us to focus entirely on our legal services without being hindered by technical issues.”Amer Zaman, CEO, Cranbrook Legal

The impact

• Downtime reduced and issues resolved quickly by a team that knows the business’s set-up
• Every device managed, encrypted and monitored
• Security and compliance that support client confidentiality
• Better-informed technology decisions through a partnership approach
• A scalable foundation that grows with the business

“Working with Postremo IT has been a game-changer for us. We now have a reliable IT system and a team we can trust to support our growth and help us make the right technology choices.”Senior Partner, Cranbrook Legal

What other legal practices can take from this

An internal IT team can be stretched by competing workloads, and gaps in knowledge are hard to fill from within. A managed service gives a practice one team that is accountable for support, security, monitoring and devices, with the depth to cover all of them.

The Solicitors Regulation Authority does not tell legal practices which technology to buy, but it does expect client affairs to be kept confidential and risks to be managed. Our page on IT for legal practices explains what that means for IT in plain English.

If your practice runs on Mac, see Mac IT support and our Apple and Jamf services. For the whole service, see managed IT support.